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AfterPay FAQ

What is Installments by Afterpay?

Instalments by Afterpay is an easy payment service that allows customers to make purchases now and pay for them in four payments made every two weeks without any interest.

How do I use Instalments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Instalments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Is AfterPay available in-store?

AfterPay is available for online purchases only, not available at our physical stores as a payment method.

Where can I use Instalments by Afterpay?

Instalments by Afterpay can be applied to purchases made on the UrbanNatureStore.ca website.

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on UrbanNatureStore.ca using Instalments by Afterpay. AfterPay is available for orders between $100 - $2,000.

What products are not eligible for purchase using instalments by Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Can I use Instalments by Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa, Mastercard (credit or debit card) or American Express and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Help Center

When will my items be delivered if I use instalments by Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit our shipping page for more information by clicking here: Urban Nature Store Shipping Policy

How do I return or exchange an item purchased using instalments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our return policy here: Urban Nature Return Policy

Afterpay is notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay is notified once your refund is processed. Your payment plan is automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and apply the remaining amount to your earlier payments.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website for more information. There is also information on the Installment Agreement and Afterpay’s Privacy Policy

If you have any questions about your Afterpay account, please contact Afterpay with this web form.

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